Terms Of Use

Last Updated: 17-08-2025

Welcome to Niraala. These Terms and Conditions ("Terms") govern your use of our website www.niraala.com and the purchase of products from Parizaa Traditions Private Limited ("we," "us," "our," or "Niraala"). By accessing our website or making a purchase, you agree to be bound by these Terms.

1. Acceptance of Terms

By using our website, placing an order, or accessing our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you must not use our website or services.

  • Age Requirement: You must be at least 18 years old to use our services
  • Legal Capacity: You represent that you have the legal authority to enter into binding agreements
  • Accuracy: All information provided during registration and purchase must be accurate and current

2. Company Information

Parizaa Traditions Private Limited
Registered Address: [INSERT COMPLETE ADDRESS]
New Delhi, India
GST No: 07AAOCP7695M1ZB6
Email: info@niraala.co.in
Phone: +91-[INSERT PHONE NUMBER]

3. Product Information and Availability

Our handcrafted metal products are made using traditional techniques and natural materials:

  • Handcrafted Nature: Each product is individually crafted, making every piece unique with slight variations
  • Product Descriptions: We strive for accuracy but variations in color, texture, and dimensions may occur
  • Availability: Products are subject to availability and may be discontinued without notice
  • Pre-Orders: Some products may require advance ordering with extended processing times
  • Custom Products: Made-to-order items have specific terms regarding modifications and cancellations

4. Pricing and Payment Terms

Pricing Policy

  • Currency: All prices are displayed in Indian Rupees (₹) unless otherwise specified
  • Taxes: Prices include applicable GST and other taxes as required by law
  • Price Changes: We reserve the right to change prices without prior notice
  • Promotional Offers: Special offers are subject to terms and conditions and time limitations

Payment Methods

  • Accepted Payments: Credit cards, debit cards, UPI, net banking, digital wallets, and Cash on Delivery (where available)
  • Payment Security: All transactions are processed through secure payment gateways
  • Payment Authorization: By providing payment information, you authorize us to charge the specified amount
  • Failed Payments: Orders with failed payments will be automatically cancelled

5. Order Placement and Processing

Order Confirmation

  • Order Acceptance: Your order constitutes an offer to purchase, which we may accept or decline
  • Confirmation Email: Order confirmation will be sent to your registered email address
  • Order Modifications: Changes to orders are subject to availability and processing status
  • Order Cancellation: We reserve the right to cancel orders for various reasons including stock unavailability

Processing Times

  • Divine Products: 3-5 business days
  • Drinkware: 2-4 business days
  • Cookware & Kitchenware: 5-7 business days
  • Bulk Orders: 7-14 business days
  • Custom Orders: 10-21 business days depending on specifications

6. Shipping and Delivery

Shipping terms are governed by our separate Shipping Policy. Key points include:

  • Delivery Areas: We ship across India and to select international destinations
  • Shipping Charges: Calculated based on weight, destination, and delivery speed
  • Delivery Time: Estimated delivery times are provided but not guaranteed
  • Risk of Loss: Risk passes to you upon delivery to the shipping address
  • Address Accuracy: You are responsible for providing accurate shipping information

7. Returns, Exchanges, and Refunds

Return Policy

  • Return Window: 7 days from delivery date for defective or damaged products
  • Condition Requirements: Products must be unused, in original packaging with all tags and certificates
  • Non-Returnable Items: Custom-made products, personalized items, and products damaged by misuse
  • Return Process: Contact customer service to initiate return process and receive return authorization

Exchanges and Refunds

  • Defective Products: Free exchange or full refund for manufacturing defects
  • Wrong Item Shipped: Free exchange with prepaid return shipping
  • Refund Processing: 7-10 business days after return receipt and inspection
  • Refund Method: Original payment method or store credit as applicable

8. User Accounts

Creating an account enables enhanced features and order tracking:

  • Account Security: You are responsible for maintaining password confidentiality
  • Account Information: Keep your account information current and accurate
  • Unauthorized Access: Notify us immediately of any unauthorized account access
  • Account Termination: We may suspend or terminate accounts for Terms violations

9. Intellectual Property Rights

Our Intellectual Property

  • Trademarks: "Niraala" and related logos are our registered trademarks
  • Content Ownership: All website content, images, and descriptions are our property
  • Design Rights: Product designs and patterns are protected intellectual property
  • Limited License: You may view and use website content for personal, non-commercial purposes only

User-Generated Content

  • Reviews and Feedback: By submitting content, you grant us license to use, modify, and distribute it
  • Content Standards: User content must be appropriate, accurate, and not infringe third-party rights
  • Content Removal: We reserve the right to remove inappropriate content without notice

10. Prohibited Activities

The following activities are strictly prohibited:

  • Unauthorized Use: Commercial use of website content without permission
  • Data Mining: Automated data extraction or website scraping
  • Security Violations: Attempting to breach website security or access restricted areas
  • False Information: Providing false or misleading information during registration or purchase
  • Harmful Activities: Any activity that may harm our website, systems, or other users
  • Resale Restriction: Reselling our products without authorization

11. Product Care and Warranties

Product Warranties

  • Craftsmanship Warranty: We guarantee quality craftsmanship for 6 months from purchase
  • Material Quality: Products are made from genuine brass, copper, and other specified materials
  • Normal Wear: Natural patination and color changes are normal and not covered under warranty
  • Maintenance: Proper care instructions are provided with each product

Disclaimer

  • Handcrafted Variations: Slight variations in size, color, and finish are inherent to handcrafted products
  • Photography: Product colors may vary from website images due to lighting and monitor settings
  • Usage Responsibility: Customers are responsible for proper use and maintenance

12. Limitation of Liability

To the maximum extent permitted by law:

  • Liability Cap: Our total liability shall not exceed the purchase price of the specific product
  • Indirect Damages: We are not liable for indirect, incidental, or consequential damages
  • Service Interruptions: We are not liable for website downtime or service interruptions
  • Third-Party Services: We are not responsible for third-party payment processors or shipping partners

13. Indemnification

You agree to indemnify and hold us harmless from claims arising from:

  • Your breach of these Terms
  • Misuse of our products or services
  • Violation of applicable laws or third-party rights
  • False or misleading information provided by you

14. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information:

  • Data Collection: We collect information necessary to process orders and improve services
  • Data Security: We implement appropriate measures to protect your personal information
  • Marketing Communications: You can opt-out of promotional communications at any time
  • Third-Party Sharing: We do not sell personal information to third parties

15. Force Majeure

We are not liable for delays or failures due to circumstances beyond our control, including:

  • Natural disasters, pandemics, or government actions
  • Labor strikes or transportation disruptions
  • Supply chain interruptions or material shortages
  • Technical failures or cyber attacks

16. Dispute Resolution

Customer Service

  • First Contact: Contact our customer service team for issue resolution
  • Response Time: We aim to respond to inquiries within 24-48 hours
  • Escalation: Unresolved issues can be escalated to management

Legal Disputes

  • Governing Law: These Terms are governed by the laws of India
  • Jurisdiction: Disputes shall be resolved in the courts of New Delhi, India
  • Arbitration: Commercial disputes may be subject to arbitration as per Indian Arbitration Act

17. Modifications to Terms

We reserve the right to modify these Terms at any time:

  • Notice: Significant changes will be communicated via email or website notice
  • Effective Date: Changes become effective on the date specified
  • Continued Use: Your continued use constitutes acceptance of modified Terms
  • Review Responsibility: You should periodically review these Terms

18. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect. The unenforceable provision shall be modified to the minimum extent necessary to make it enforceable.

19. Entire Agreement

These Terms, together with our Privacy Policy and other policies referenced herein, constitute the entire agreement between you and Niraala regarding your use of our website and services. These Terms supersede all prior agreements and understandings.

20. Contact Information

For questions about these Terms or our services:

Customer Service:
Email: support@niraala.co.in
Phone: +91-[INSERT PHONE NUMBER]
WhatsApp: +91-[INSERT WHATSAPP NUMBER]
Hours: Monday to Saturday, 9:00 AM to 6:00 PM IST

Acknowledgment

By using our website and services, you acknowledge that you have read these Terms and Conditions, understand them, and agree to be bound by them. You also acknowledge that these Terms may be updated periodically and that your continued use of our services constitutes acceptance of any such updates.