Shipping Policy

Last Updated: 17-08-2025

At Niraala, we are committed to delivering your handcrafted metal products safely and efficiently. This shipping policy outlines our processing times, shipping methods, costs, and delivery procedures for all orders placed through our website.

1. Order Processing Time

Due to the handcrafted nature of our products, please allow additional time for processing:

Divine Products: 3-5 business days processing time
Drinkware: 2-4 business days processing time
Cookware & Kitchenware: 5-7 business days processing time
Custom/Bulk Orders: 7-14 business days processing time
Corporate Gifting: 10-15 business days processing time

Processing time begins after payment confirmation and excludes weekends, public holidays, and festival periods. During peak seasons (Diwali, Dussehra, Wedding season), processing times may be extended by 2-3 additional days.

2. Shipping Methods & Timeframes

Domestic Shipping (Within India)

Standard Delivery: 5-7 business days after dispatch
Express Delivery: 2-4 business days after dispatch
Same Day Delivery: Available in Delhi NCR (order before 2 PM)
Next Day Delivery: Available in major metros (Mumbai, Bangalore, Chennai, Kolkata, Pune, Hyderabad)

International Shipping

Express International: 7-12 business days to most countries
Standard International: 15-21 business days
Premium International: 3-5 business days (select countries only)

3. Shipping Costs

Domestic Shipping Rates

Orders above ₹2,999: FREE standard shipping across India
Orders ₹1,500 - ₹2,998: ₹150 shipping charges
Orders below ₹1,500: ₹250 shipping charges
Express Delivery: Additional ₹200 on standard rates
Same Day Delivery (Delhi NCR): ₹400 flat rate
Cash on Delivery: Additional ₹50 handling charges

International Shipping Rates

SAARC Countries: Starting from ₹800 (depending on weight)
USA, Canada, UK, Australia: Starting from ₹1,500
Europe: Starting from ₹1,200
Middle East: Starting from ₹900
Other Countries: Calculated at checkout based on destination and weight

4. Shipping Partners

We work with trusted logistics partners to ensure safe delivery:

Domestic: Blue Dart, Delhivery, Ekart, India Post, FedEx
Express Services: DHL Express, FedEx International
International: DHL, FedEx, India Post (EMS)
Last-Mile Delivery: Local courier partners in remote areas

5. Delivery Areas & Restrictions

Serviceable Areas

Pan-India Delivery: We deliver to all PIN codes across India
International Delivery: 180+ countries worldwide
Remote Areas: May require additional 1-2 days for delivery

Restricted Areas

P.O. Box addresses (domestic and international)
Military/Naval bases (special permission required)
Countries under trade sanctions
Areas with ongoing civil unrest or natural disasters

6. Packaging & Product Care

Our handcrafted metal products require special care during shipping:

Premium Packaging: Each item is individually wrapped in protective materials
Cushioned Boxes: Bubble wrap and foam inserts for fragile items
Moisture Protection: Silica gel packets to prevent tarnishing
Branded Packaging: Niraala gift boxes for special occasions
Eco-Friendly Materials: Recyclable and biodegradable packaging wherever possible

7. Order Tracking

Stay updated on your order status:

Email Notifications: Order confirmation, dispatch, and delivery updates
SMS Alerts: Real-time delivery status and tracking information
WhatsApp Updates: Live tracking links and delivery notifications
Online Tracking: Track your order 24/7 through our website
Customer Support: Dedicated team for shipping queries

8. Delivery Procedures

Standard Delivery Process

Delivery Attempts: Maximum 3 attempts over 7 days
Recipient Availability: Someone must be available to receive the package
ID Verification: Valid photo ID required for high-value orders (above ₹10,000)
Signature Required: For all international and express deliveries

Failed Delivery Protocol

Customer notification via call/SMS after each failed attempt
Package held at local delivery center for 7 days
Return to warehouse if unclaimed after holding period
Reshipment charges applicable for re-delivery requests

9. International Shipping Requirements

Documentation & Compliance

Commercial Invoice: Detailed product descriptions and values
Certificate of Origin: "Made in India" certification
Customs Declaration: Accurate product classification codes
GST Documentation: Export compliance certificates

Customer Responsibilities

Customs Duties: Import duties, taxes, and handling fees are customer's responsibility
Prohibited Items: Check local regulations for restricted imports
Address Accuracy: Provide complete and accurate delivery address
Contact Information: Valid phone number for customs clearance

10. Special Shipping Services

White Glove Delivery

Available for large/expensive orders (above ₹25,000):

Scheduled delivery appointment
Unpacking and setup assistance
Packaging material removal
Product care instructions

Gift Services

Gift Wrapping: Premium gift boxes with personalized notes
Direct Gifting: Ship directly to recipient with gift message
Corporate Gifting: Bulk packaging and customized delivery
Festival Packaging: Special occasion themed packaging

11. Shipping Insurance

Automatic Coverage: All orders insured up to ₹5,000
Extended Insurance: Available for high-value orders
International Orders: Comprehensive coverage for loss/damage
Claim Process: 7-day window from delivery date
Replacement/Refund: Subject to investigation and proof of damage

12. Peak Season Shipping

During festival seasons and high-demand periods:

Extended Processing: Additional 2-3 days processing time
Priority Orders: Express shipping recommended
Early Ordering: Place orders 2 weeks in advance
Stock Availability: Popular items may have longer lead times
Customer Communication: Proactive updates on any delays

13. Return Shipping

For returns and exchanges (refer to our Return/Exchange Policy):

Return Labels: Prepaid return labels for eligible returns
Return Packaging: Use original packaging when possible
Pickup Service: Free pickup for defective/wrong items
Customer Returns: Return shipping costs may apply

14. Contact Information

For shipping-related queries and support:

Customer Support
Email: support@niraala.co.in
Phone: +91-[INSERT PHONE NUMBER]
WhatsApp: +91-[INSERT WHATSAPP NUMBER]
Hours: Monday to Saturday, 9:00 AM to 6:00 PM IST

15. Policy Updates

This shipping policy may be updated periodically to reflect changes in:

Shipping partner services and rates
Government regulations and customs procedures
Business operations and service improvements
International trade agreements and restrictions

Customers will be notified of significant changes via email and website announcements.