Privacy Policy

Last Updated: 17-08-2025

Parizaa Traditions Private Limited ("we," "us," "our," or "Niraala") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.niraala.com, make purchases, or interact with our services.

1. Information We Collect

We collect information you provide directly to us, such as:

  • Personal Information: Name, email address, phone number, billing and shipping addresses, payment information
  • Account Information: Username, password, purchase history, preferences, and saved items
  • Communication Data: Messages, reviews, feedback, and customer service interactions
  • Marketing Preferences: Subscription choices and communication preferences

2. Automatic Information Collection

When you visit our website, we automatically collect certain information:

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages visited, time spent, links clicked, referring websites
  • Location Data: General geographic location based on IP address
  • Shopping Behavior: Products viewed, items in cart, purchase patterns

3. How We Use Your Information

We use the collected information for various purposes:

  • Order Processing: To process transactions, fulfill orders, and manage deliveries
  • Customer Service: To respond to inquiries, provide support, and resolve issues
  • Marketing Communications: To send promotional emails, newsletters, and personalized offers (with consent)
  • Website Improvement: To analyze usage patterns and enhance user experience
  • Legal Compliance: To comply with applicable laws, regulations, and GST requirements
  • Fraud Prevention: To detect and prevent fraudulent activities and unauthorized access

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience:

  • Essential Cookies: Required for basic website functionality and security
  • Performance Cookies: Help us understand how visitors interact with our website
  • Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness
  • Preference Cookies: Remember your settings and preferences for future visits

You can control cookies through your browser settings, but disabling certain cookies may limit website functionality.

5. Information Sharing and Disclosure

We may share your information with:

  • Service Providers: Third-party companies that assist with payment processing, shipping, email marketing, and website analytics
  • Business Partners: Trusted partners for joint marketing initiatives or product collaborations
  • Legal Requirements: When required by law, court orders, or government regulations
  • Business Transfers: In connection with mergers, acquisitions, or asset sales
  • Consent: With your explicit consent for specific purposes

We do not sell your personal information to third parties for their marketing purposes.

6. Data Security Measures

We implement appropriate technical and organizational measures to protect your information:

  • Encryption: SSL/TLS encryption for data transmission and secure payment processing
  • Access Controls: Limited access to personal information on a need-to-know basis
  • Regular Audits: Periodic security assessments and vulnerability testing
  • Staff Training: Employee education on data protection and privacy practices

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request access to personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Opt-out: Unsubscribe from marketing communications at any time
  • Data Portability: Request transfer of your data in a structured format
  • Objection: Object to certain processing activities

To exercise these rights, contact us at privacy@niraala.com or +91-[PHONE NUMBER].

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly. Parents or guardians who believe their child has provided us with personal information should contact us immediately.

9. Third-Party Services

Our website may contain links to third-party websites and integrate with external services:

  • Payment Processors: Razorpay, PayU, Paytm, and other payment gateways
  • Shipping Partners: Delivery companies and logistics providers
  • Analytics: Google Analytics and similar services for website performance tracking
  • Social Media: Integration with Facebook, Instagram, and other platforms

These third parties have their own privacy policies, and we are not responsible for their practices.

10. International Data Transfers

Your information may be transferred to and processed in countries other than India, including the United States and European Union, where our service providers are located. We ensure appropriate safeguards are in place for such transfers, including contractual protections and adherence to international data protection standards.

11. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this privacy policy
  • Comply with legal, accounting, or reporting requirements
  • Resolve disputes and enforce our agreements
  • Provide ongoing customer service and support

Typically, we retain customer data for 7 years after the last interaction, in accordance with Indian regulations.

12. Marketing and Communications

With your consent, we may send you:

  • Promotional Emails: Information about new products, sales, and special offers
  • Newsletter: Updates about traditional crafts, care instructions, and company news
  • SMS Notifications: Order updates, delivery notifications, and occasional promotions
  • WhatsApp Messages: Customer service and order-related communications

You can opt-out of marketing communications at any time by clicking "unsubscribe" in our emails or contacting us directly.

13. Legal Compliance

We process your personal information in compliance with:

  • Information Technology Act, 2000: And related rules for data protection in India
  • GST Regulations: For tax compliance and invoice generation
  • Consumer Protection Laws: To ensure fair business practices
  • International Standards: Where applicable for cross-border transactions

14. Updates to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by:

  • Posting the updated policy on our website with a new effective date
  • Sending email notifications to registered users
  • Displaying prominent notices on our website

Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Information

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

Parizaa Traditions Private Limited
Email: Support@niraala.co.in
Phone: +91-[INSERT PHONE NUMBER]
Address: [INSERT COMPLETE ADDRESS]
New Delhi, India
GST No: 07AAOCP7695M1ZB6

This privacy policy was last updated on 17-08-2025 and is effective immediately.